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5 Motivation Tips For Sales Managers: An Approach That Works

Sales team is the driving force of every company. Yet, sales professionals are also the ones with the highest rate of staff turnover. Below are some practical tips on motivating your sales team and alleviating work-related stress. Before we proceed, an important question to ask is why would you need some additional motivation for your sales reps in the first place? Aren’t regular performance assessments and financial rewards enough? The awkward truth is – traditional motivation techniques are not working. According to social scientists, to make a person feel truly driven to pursue a goal, you have to trigger intrinsic motivators apart from extrinsic ones. In his TED talk “The puzzle of motivation”, career analyst Dan Pink reveals that external incentives only work with the most routine and the least creative tasks. The new approach should trigger three basic human needs: autonomy, mastery, and a sense of purpose. Now, let’s see how this translates to a practical level. Using Intrinsic Motivators to [...]

Salesforce We Cannot Imagine: 4 Unforeseeable MVPs Predictions for 2018 & Beyond

Fresh, powerful and unexpected. In our connected economy, these three words defy progress. Yet, so much on everything from the impact of AI on business operations to all the Big Data powered decisions we land on everyday, are starting to come up as inapplicable buzzwords. With all the astonishing intensity of talk about cognitive and smart technologies today in business circles, it's natural to wonder whether these capabilities are having any measurable impact. And here comes 2 questions: on who can we rely and whom can we be sure to trust? So we asked some of the most authoritative experts of the world’s #1 CRM, Salesforce, on what could be not only unforeseen in relentless forward thinking but what will definitely drive sizable business success for the future that’s so close. Well, what do they say? Prediction #1 Prediction #2 Prediction #3 Prediction #4 Willing to discover the top startling insights for where the most progressive business actions are going to be [...]

AI for Salesforce: Top 5 Things It Can Have Extended

Implementing artificial intelligence in business is already said to be the beginning of the fourth industrial revolution that’s going to bring in perceivable changes into workflows. Businesses are actively using machine learning technology to improve their productivity and revenue, and looks like it won’t take long before we won’t be able to imagine our everyday lives without smart recommendations of a personal AI assistant. Salesforce, the world’s #1 CRM, is among the pioneer companies to create its own comprehensive AI for CRM. They have developed a set of artificial intelligence technologies called Einstein, which is now integrated with all of Salesforce services: Sales, Marketing, Service, Commerce Cloud and allows creating custom AI powered apps with myEinstein. Machine learning makes great use of the companies unstructured data, providing valuable insights, forecasts and recommendations that work to improve individual and company productivity and focus on building trustworthy relationships with customers. Extensive and powerful as it is, Einstein is not the only AI-driven product for [...]

Dreamforce’ 17: 48 Hours of Innovation at a Glance

It’s hard to believe that Dreamforce 2017, one of the most renowned and anticipated events in the IT world organized by Salesforce, is over. Our team headed by our CEO, Vlad Voskresensky, was proud to present SmartCloud Connect at the biggest software conference across the planet (171,000 attendees and over 10 million online viewers from 91 countries). It was a great chance to learn about new trends, reconnect with friends, evaluate competitors and have fun at the Dreamfest. It was then that we started seriously regretting the impossibility of cloning, which would be the only way to attend all of the “can’t miss” events on our schedules. The four days packed with sessions, insights, hands-on trainings, presentations, talks by celebrities both in IT and the real world (Hollywood, actually, but we’ll get to that later) left so many impressions and so much to reflect on that it is only now that they’ve been put into words and are ready to be shared. [...]

Meet the Unique Calendar of Salesforce Community Events for 2018

We love Salesforce, and we strive to keep abreast of its latest developments and updates. What can be a better way to stay in the know than connecting with experts and enthusiasts, share expertise, learn new tips and tricks by participating in numerous Salesforce events? In order not to miss any of them, we have put together a one-of-its-kind calendar of Salesforce community events for 2018 - and are happy to share it with you. We’ve made sure the calendar is the most complete and up-to-date out there, containing information about each and every event or conference within Salesforce eco-system. We are going to keep it up-to-date, so you’ll have all the info at your fingertips without any extra googling.  We’ve also marked the events SmartCloud Connect is going to participate in - whether as a speaker, sponsor, or an attendee, so you can book a meeting with our representatives there in advance. Check out the Salesforce Community Events Calendar for 2018 [...]

6 Practical Cases to Radically Reimagine AI-Driven Sales, Marketing and Customer Success

The issue of Artificial Intelligence that is very hot today was raised back in 1950, when the famous Turing test was devised. In essence, a computer’s task was to imitate human responses in communication with a human to the degree that the person couldn’t tell they had been interacting with a machine. Today, AI software doesn’t need to take Turing test to prove it really is smart. The proof of its effectiveness lies in being able to understand, process, take appropriate actions based on the data provided and learn from its “experiences”. AI is quickly gaining traction in business as it has put a start to the next generation of business processes in the crucial areas - sales, marketing and customer service. Feel apprehensive remembering the sci-fi movies about AI taking over the planet? At the current stage of its development, there’s no need to worry - it’s far from being capable of doing that. What it can do though, is act [...]

SmartCloud Connect for Salesforce Announces the First Install-less client for Android, unveils Invisible.io

Mountain View, CA. — September 28th, 2017 — SmartCloud Connect by Invisible.io, a leading five-star rated AppExchange and Microsoft Office Store, enterprise-class cloud integration and automation platform, announced today its premier install-less actionable, AI-data driven, reinforced release for Salesforce in Microsoft Outlook on Android. With this update, SmartCloud Connect now provides full access to the Salesforce environment from Inbox & Calendar, empowering Sales, Service and Marketing teams to perform their daily business tasks effectively and with ease to maximize their productive time. This latest update is without a doubt the next big step in the world of mobile integration for Salesforce.com. It is the first extendable native Android integration software of its kind, meaning that does not require installing yet another app on your Android device.  SmartCloud has made it as simple as just adding it onto your existing email client. Salesforce Admins can independently enable the add-in for all their users without requiring updates or user involvement throughout the installation processes. [...]

[App Review] Smart Cloud Connect – Transforming Mailbox into a High-End Business Hub

Having to fumble with number of clicks – (1) when in a hurry; (2) when an important idea pops up; or (3), god forbid, when in the midst of an important negotiation with a premium client – is one of the major pet peeves of most Sales representatives. Is it a surprise then, that the representatives gravitate towards features, or Apps, that enable them to take quick actions with as few clicks as possible? Email is one of the great point in case; for, it is almost a second home of majority of Sales representatives. Therefore, Email feature enhancements hardly ever escape sharp eyes of seasoned representatives. So, when I stumbled upon SmartCloud AppExchange Application vendor at Southeast Dreamin’ this year (2017), I foresaw SmartCloud Connect’s Email features and functionalities, as a game changer for Sales Representatives! And, that inspired me to write this blog post so I can share my insights and experience with the App. In the past, whenever I have reviewed an App, I have [...]

Why is Email Integration Essential for Service Teams?

Are you getting the most out of your email program? Does it do what you want it to do? Can you imagine working without it? For a long time, customer service was delivered through the phone. Those who answered these phone calls were no more than ‘operators’. They answered calls and processed returns and exchanges. The way these issues were handled on the phone impacted customer satisfaction with the company, as we can see even today with the outsourcing of service centers. But things have changed. Emails are now in common use and when it comes to the service department they come in an endless stream. Emails that can’t tell the customer if the person on the other end is courteous, smiles, and does his/her work well. Instead of becoming more personal, email became generic and cold. At the same time companies realized that what separates them from their competitors is not only the product and the price but their customer service. [...]

How to – Use Calendar availability and avoid ping-pong while planning your meetings.

How often have you been faced with situation when you schedule a meeting trying to offer time slots that will suit all participants again and again? Do you recall how tough it was? How many iterations does this usually take? Have you ever thought about how you can avoid this nightmare? SmartCloud Connect has added the Calendar Availability feature – the ability to offer a bunch of slots in which you’ll be available for a meeting or call. You don’t need to create a series of meeting requests guessing the right time. Look how it works. While you're creating a new email or writing a reply, click the Calendar icon in the bottom right corner:   In the pop-up window you can add details about a location of a planned event (1) and also tick the check box “Share with Salesforce” (2) if you want to save it with Salesforce. Now click one of  the “Open Calendar” buttons: Here you can see [...]

Dreamforce 2016 Key TakeAways From Vlad Voskresensky, Invisible CEO

Dreamforce is one of most iconic events in the IT world, setting up trends for the upcoming years. It was a great opportunity for our team to show our product, meet customers and friends. We also got the chance to see our competitors, learn new things and visit an amazing Dreamforce Gala party, where U2 was giving a special concert. Today our CEO Vlad Voskresensky shares his key impressions from Dreamforce. Corporate automation (CRM and beyond) It’s actively moving from a “system of records” concept to a “coaching” concept, providing insight and analysis. There is a ton of data in various forms being accumulated by modern corporations. The promise is that instead of generating complex reports and trying to find answers themselves, users may benefit from the intelligence of corporate automation. This allows data driven conclusions to be made automatically and presented to users in the right time and manner. Salesforce and many other vendors are trying to apply machine learning or [...]