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Authorizing SmartCloud Connect Synchronization to Work with Your Data

Office 365

To get SmartCloud Connect synchronization running after you set up the Add-In or change your email service used, you need to authorize SmartCloud Connect to access your MS Exchange or Office 365 data via Sync settings Dashboard.


If you use MS Exchange Impersonation, synchronization process will start automatically with no need to log in to your Exchange account. Learn more about setting up Exchange Impersonation from this article.

Perform the steps below to authorize SmartCloud Connect Connect to work with your Exchange/Office 365:

1. In SmartCloud Connect, click the (Menu) button and select Sync settings in the drop-down list.

2. The Dashboard page will open in your web browser; on the left-hand side of the Dashboard, select Sync settings > E-Mail Configuration
3. On the E-Mail Configuration page, click Change

4. In the latest SmartCloud Connect updates your email service (MS Exchange or Office 365) will be auto-defined based on what service was set during provisioning of your account; enter your corresponding login credentials in the OAuth window that appears to authorize SmartCloud Connect synchronization access to the email service.

  • Office 365 OAuth window

  • MS Exchange, and other services authentication page


When you open the SmartCloud Connect Add-In for the first time and log in with your / Office 365 and Salesforce credentials, it automatically starts using these credentials in Sync settings to connect your mailbox to Salesforce and starts the synchronization process. You can always change both Exchange and Salesforce accounts in sync settings later. Please refer to this article for details.


The latest updates of SmartCloud Connect for Gmail Chrome Extension do not require any additional access authorizing for SmartCloud Connect sync after you have authorized SmartCloud Connect to work with your data in Gmail.