Sync Issues Troubleshooter

This sync issues table is an addition to this article on monitoring synchronization status of end-users from SmartCloud Connect Admin panel.

Error types

SE errors: are registered during a sync session, do not suspend synchronization

SC errors: are caused by problems in configuration, synchronization is stopped

SD errors: appear when invalid data is retrieved from either side; only some of these errors stop synchronization

SI errors: internal sync engine errors

SW errors: statuses listed in the sync dump and log file. If an error occurs on a sync session, this status serves as the error description

Severity levels

(L)ow: issue does not affect synchronization

(M)oderate: issue is likely to affect synchronization

(S)evere: issue stops synchronization and can normally be fixed locally

(C)ritical: issue stops synchronization and cannot be fixed locally

Sync Engine errors troubleshooting table

Error code Severity Cause(s) Solution
SC0001 M Key field:{ ‘:(field name)’:}:{ for type ‘:(type name)’:} does not exist or is not supported Contact us
SC0002 L Unable to synchronize because both storages declare the ‘provide object-state’ procedure Contact us
SC0003 L Both storages support upsyncing Contact us
SC0004 L Both storages provide read-only records Contact us
SC0005 L Setting states for read-only records is not permitted Contact us
SC0006 L Removing unmatched records for read-only records is not permitted:{ (type: ‘:(type name)’):} Contact us
SC0007 L Link restoring is not permitted for read-only records:{ (type: ‘:(type name)’):} Contact us
SC0008 L Orphan cleanup is not permitted for read-only records:{ (type: ‘:(type name)’, link field: ‘:(link name)’):} Contact us
SC0009 L Neither storage supports upsyncing Contact us
SC0010 S The type:{ ‘:(type name)’:} was not found among synchronization types Contact us
SC0011 S Snapshot creator support is specified in storage features, but no actual support is detected Contact us
SC0012 L Custom deduplicator expected Contact us
SC0013 L Maximum query length (max_query_size parameter) is set to zero for the custom deduplicator Contact us
SC0014 C Undefined state is not permitted for records:{ (object id ‘:(object id)’):} Contact us
SC0015 C Unknown record type:{: ‘:(type name)’:} Contact us
SC0016 M Merge conflicts resolution is not permitted:{for ‘:(type name)’:} Contact us
SC0017 M Synchronization scheme contains duplicate types:{: :(type name):} Contact us
SC0018 M Synchronization type:{ ‘:(type name)’:} contains duplicate links:{: :(link name):} Contact us
SC0019 M No fields were found in the natural key of synchronization type:{ ‘:(type name)’:} Contact us
SC0020 M Synchronization type:{ ‘:(type name)’:} contains duplicate fields in the natural key:{: :(field name):} Contact us
SC0021
SC0022 L Exclusions processing is not permitted for external snapshot creator Contact us
SC0023 L Limiting the number of snapshot records is not permitted for external snapshot creator Contact us
SC0024 L Declaring the ‘support frequency’ feature is not allowed for external snapshot creator:{ (type: ‘:(type name)’):} Contact us
SC0025 L Wrong custom object state was detected:{ (state: ‘:(name)’, value: :(value)):} Check your synchronized data and resync
Error code Severity Cause(s) Solution
SD0000 C Record already synchronized:{: ‘:(object id)’:}:{ in ‘:(storage id)’:} Contact us
SD0001 L Record type mismatch:{ ‘:(type name)’:}:{ vs. ‘:(existing type)’:}:{ for ‘:(object id)’:}:{ in ‘:(storage id)’:} Contact us
SD0002 M Additional affiliates (values for link fields in object info) were detected for:{ ‘:(type name)’:} object:{ (id=’:(object id)’):} Contact us
SD0003 C Returned fields number:{ (:(returned amount)):} does not equal to the number of requested fields:{ (:(requested amount)):}:{ for object ‘:(object id)’:} Contact us
SD0004 C Unknown duplicate source record:{ (:(object id)):} Contact us
SD0005 C Type specified by deduplicator differs from type provided by sync engine for the following record:{ (:(object id)):} Contact us
SD0006 L Record:{ ‘:(object id)’:}:{ in storage ‘:(storage id)’:} was not found Contact us
SD0007 C Returned:{ ‘:(type name)’:} records number:{ (:(returned amount)):} does not equal to requested records number:{ (:(requested amount)):} Contact us
SD0008 C Returned fields number:{ (:(returned amount)):} does not equal to requested fields number:{ (:(requested amount)):}:{ for object ‘:(object id)’:} Contact us
SD0009 C Duplicate IDs were detected for the following records:{: ‘:(object id)’:} Contact us
SD0010 C Reused record identifier was detected:{ (reused id ‘:(object id)’):} Contact us
SD0011 C Invalid filter criteria were detected:{ (:(value)):}
SD0012 C Types mismatch:{ for ‘:(object id)’:}:{: ‘:(type name)’ and ‘:(existing type)’:} Contact us
SD0013 C Duplicate record:{ id ‘:(object id)’:}:{ of ‘:(type name)’:} Contact us
SD0014 C The :{‘:(type name)’ :}object identifier cannot be empty Contact us
SD0015 C The :{‘:(type name)’ :}object identifier cannot be set to a value that indicates a broken link Contact us
SD0016 C The :{‘:(type name)’ :}object:{ (:(object id)):} affiliate:{ #:(index):} identifier cannot be empty Contact us
SD0017 C The :{‘:(type name)’ :}object:{ (:(object id)):} affiliate:{ #:(index):} identifier cannot be set to a value that indicates a broken link Contact us
SD0018 C The :{‘:(type name)’ :}object:{ (:(object id)):} affiliate:{ #:(index):} type cannot be empty Contact us
SD0019 L Maximum snapshot records limit is exceeded:{ (:(limit)/:(total)/:(pinned)):} Change filters or unpin some objects in Customization settings, then resync
SD0020 C The meta_descriptor type:{ ‘:(type name)’:} contains duplicate fields:{: :(field name):} Contact us
SD0021 C Created snapshot is not integral:{: :(value) unresolved objects:} Contact us
SD0022 C Failed to retrieve the records of the following type:{ ‘:(type name)’:}:{ (requested: :(requested amount), returned: :(returned amount), inaccessible: :(inaccessible amount)):} Contact us
SD0023 M Reverting changes is not applicable for record (:{object id ‘:(object id)’:}:{ from ‘:(storage id)’:}) Contact us
SD0024
SD0025 M Synchronization was stopped in order to prevent creation of duplicates for the following item(s):{ (:(total)):}: :{:(object id 0) in :(storage id 0):}:{:(object id 1) in :(storage id 1):}:{:(object id 2) in :(storage id 2):}:{:(object id 3) in :(storage id 3):}:{:(object id 4) in :(storage id 4):}Please check if any other synchronization solution is running and disable it. To resume sync, modify/delete objects causing duplications and resume sync. Check your synchronized data and resync
Error code Severity Cause(s) Solution
SE0001 L Addition of read-only records is not allowed Check your synchronized data and resync
SE0002 L Parent record was not added:{ (link field ‘:(link name)’):} Check your synchronized data and resync
SE0003 M Reused record identifier detected:{ (reused id ‘:(object id)’):} Check your synchronized data and resync
SE0004 L Target record from post-update list was not found:{ (object id ‘:(object id)’):} Check your synchronized data and resync
SE0005 L Target record from post-update list was updated prematurely:{ (object id ‘:(object id)’):} Check your synchronized data and resync
Error code Severity Cause(s) Solution
SI0001 L The query_objects method is not implemented for stale_requestor Contact us
SI0006 L Local_id:{ ‘:(object id)’:} does not exist Check your synchronized data and resync
SI0007 L Columns:{ ‘:(field name)’:} already exist Check your synchronized data and resync
SI0008 L Field:{ ‘:(field name)’:} does not exist Check your synchronized data and resync
SI0009 L Invalid VARIANT passed Check your synchronized data and resync
SI0010 L Invalid base passed Check your synchronized data and resync
SI0011 L Values count must match column size:{ :(value):}! Check your synchronized data and resync
SI0012 L The job requested to run has already been completed n/a
SI0013 L Synchronization failed to complete Check Issues logs in Sync settings for conflicts for more information
Error code Severity Cause(s) Solution
SW0000 L Synchronization was completed successfully n/a
SW0001 L Synchronization was canceled by user n/a
SW0002 M Detected: :{:(conflicts amount):} conflict(s), :{:(duplicates amount):} duplicate(s), :{:(issues amount):} issue(s), :{:(confirmations amount):} confirmation(s) Check Issues logs in Sync settings for conflicts for more information
SW0003 S Unknown internal error occurred Contact us
SW0004 Detected: :{:(conflicts amount):} conflict(s), :{:(duplicates amount):} duplicate(s), :{:(confirmations amount):} confirmation(s) Check Issues logs in Sync settings for conflicts for more information