Auto-Cropping of Previous Messages in Email Body

By default every new message in an email correspondence thread contains quoted bodies of all previous messages in the thread along with email signatures. If you don’t want to share this superfluous data in Salesforce as part of the latest received or sent email message, SmartCloud Connect offers the Email auto-cropping option.

To use this option, you should get it enabled for your implementation of SmartCloud Connect by sending us a request at [email protected]

After the setting has been enabled this way, a corresponding checkbox Crop previous messages in thread will be added to the “Save email as activity in Salesforce” dialog:

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Please note that this checkbox cannot be used together with Auto-save all emails in this thread.

Important

auto-cropping will not be carried out properly in the following cases

  • if the subject of an email in the thread was changed in Compose mode
  • when fragments of previous messages were copied and pasted into an email
  • if the message that you are replying to was deleted from MS Outlook/Exchange before you shared the reply in Salesforce or all message in a thread were deleted