Skip to content

Deactivating SmartCloud Connect

If you want to stop using SmartCloud Connect and have your account deactivated, you need to:

  1. Remove the SmartCloud Connect Add-In from your email application.
  2. Stop the synchronization in SmartCloud Connect.

Your account will be automatically deactivated approximately one month after you perform the steps below. If you want to have your account deactivated immediately, please send your request to [email protected].

Removing the SmartCloud Connect Add-In (Web/Cloud Installation)

To remove the SmartCloud Connect Add-In from Microsoft Outlook for Windows, do the following:

  1. Click File and then click Manage Add-ins.
  2. In the list, select SmartCloud Connect for Salesforce and click the Minus (Uninstall) button.

To remove the SmartCloud Connect Add-In from Microsoft Outlook for Mac, do the following:

  1. Click Manage Apps in the upper-right corner of the window.
  2. In the list, select SmartCloud Connect for Salesforce and click the Minus (Uninstall) button.

To remove the SmartCloud Connect Add-In from Office 365, do the following:

  1. In Mail, in the Settings menu, click Manage add-ins.
  2. Select the “My add-ins” category, find SmartCloud Connect for Salesforce and turn off the switch.

Uninstalling SmartCloud Connect Add-In (Desktop/MSI Installation)

Removing the Add-In installed from an MSI package (please refer to the corresponding section of this article for more information) follows the regular procedure of uninstalling Windows applications:

1. Press Win+R to open the Run dialog;
2. Enter appwiz.cpl in the dialog to open Windows Programs and features;
3. Type smart in the Search Programs and Features search bar on the right-hand side;
4. Right-click on SmartCloud Connect for Salesforce.com Add-In and select Uninstall.

Please note that MS Outlook should be closed when the Add-In is being uninstalled.

Stopping Synchronization

To suspend SmartCloud Connect synchronization, do the following: