Resolving Firewall Issues

Some network environments are locked down via a Firewall and allow only whitelisted IP addresses inbound to their internal network.

Here is the full list of SmartCloud Connect IPs which should be whitelisted in your firewall settings:

  • 13.82.168.226
  • 13.82.172.198
  • 13.82.169.88
  • 13.82.172.14
  • 13.82.175.96
  • 40.121.49.115
  • 104.44.128.13
  • 104.44.128.14
  • 104.44.128.15
  • 104.44.128.16
  • 104.44.128.17

Note, sometimes Salesforce logins are restricted by IP address range. If you cannot log in to Salesforce in SmartCloud Connect, make sure that IP addresses above are included in Login / Trusted IP ranges of your Salesforce profile/organization. Please find more info on how to manage them in this official Salesforce blog or official documentation regarding Login IP ranges and Trusted IP ranges.

Also, if you face problems while opening SmartCloud Connect sidebar or Sync management dashboard, please add the following resources to the whitelist of your firewall or proxy server:

SmartCloud Connect resources:

  • sfdclive-mailapp-invisiblecrm.azurewebsites.net
  • sfdc-live-desktop-invisible.azurewebsites.net
  • *.invisible.io (all subdomains of invisible.io)
  • *.invisiblesolutions.com (all subdomains of invisiblesolutions.com)
  • smart.sf.invisiblesolutions.com

External CDN resources:

  • maxcdn.bootstrapcdn.com

  • appsforoffice.microsoft.com

  • fonts.googleapis.com

  • code.jquery.com

  • fastcdn.org

  • cdnjs.cloudflare.com

  • cdn.jsdelivr.net

  • ajax.googleapis.com