Viewing Synchronization Statistics and Connection Statuses

SmartCloud Connect tracks the synchronization statistics and monitors connection statuses between Salesforce and MS Exchange. You can analyze this information and perform the necessary follow-up activities if any problems occur.

To view this information, go to Sync dashboard page. Here you will find:

  • The statistics of the last synchronization session, including the information about the number of synchronization issues (if any)
  • The Salesforce and Microsoft Exchange connection statuses

You can also use the Dashboard control the synchronization process:

  • To stop SmartCloud Connect from synchronizing data, click Pause.
  • To force the synchronization to start immediately, click Force sync.