How to Remove SmartCloud Connect from Your System

Office 365

If you want to stop using SmartCloud Connect, you need to:

  1. Remove the SmartCloud Connect Add-In from your email application.
  2. Stop the sync process in SmartCloud Connect.

Your account will be automatically deactivated approximately one month after you perform the steps below. If you want to have your account deactivated, please send a corresponding request to our Support team.

Tip

Also refer to this FAQ entry for detailed information on custom folders and categories associated with SmartCloud Connect.

 

Removing the SmartCloud Connect Add-In (Web/Cloud implementation)

To remove the SmartCloud Connect Add-In from Microsoft Outlook for Windows, do the following:

  1. Click File and then click Manage Add-ins.
  2. In the list, select SmartCloud Connect for Salesforce and click the Minus (Uninstall) button.

To remove the SmartCloud Connect Add-In from Microsoft Outlook for Mac, do the following:

  1. Click Manage Apps in the upper-right corner of the window.
  2. In the list, select SmartCloud Connect for Salesforce and click the Minus (Uninstall) button.

To remove the SmartCloud Connect Add-In from Office 365, do the following:

  1. In Mail, in the Settings menu, click Manage add-ins.
  2. Select the “My add-ins” category, find SmartCloud Connect for Salesforce and turn off the switch.

 

Uninstalling SmartCloud Connect Add-In (Desktop/MSI implementation)

Removing the Add-In installed from an MSI package (please refer to the corresponding section of this article for more information) follows the regular procedure of uninstalling Windows applications:

1. Press ⊞ Win+R to open the Run dialog;
2. Enter appwiz.cpl in the dialog to open Windows Programs and features;
3. Type smart in the Search Programs and Features search bar on the right-hand side;
4. Right-click on SmartCloud Connect for Salesforce.com Add-In and select Uninstall.

Please note that MS Outlook should be closed when the Add-In is being uninstalled.

 

Stopping Synchronization

Note that if you do not stop SCC synchronization after removing the Add-In, your emails and events will still be synchronized between your MS Exchange and Salesforce, according to the patterns you previously had, including the custom Salesforce categories. To suspend SmartCloud Connect synchronization, do the following:

 

Complete Sync Component Disabling

SCC sync component can be completely disabled by the local admin (for Enterprise implementations) or by request sent to our Support team. Sync also gets auto-disabled if you change or remove your access authentication credentials; in this case synchronization will carry out ten MS Exchange connection attempts. If all of them fail, you will get a corresponding automatic warning notification by email; later, all your customization and synchronization settings will be reset to default and the custom Salesforce Emails, Salesforce Tasks, Salesforce Contacts folders will be removed from MS Outlook (the Add-In will not be removed automatically).