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SmartCloud Connect Registration Wizard

To sign up for a new SmartCloud Connect account, open this link and follow wizard steps that will guide you through account creation process. The wizard will guide you through the following steps:

Step 1: CRM

Specify Your Salesforce Account

To allow SmartCloud Connect to work with your Salesforce data, you can either

1. Authorize Salesforce data access for SmartCloud Connect (with OAuth 2.0) or
2. Enter your Salesforce login credentials in SmartCloud Connect so they will be used when the Add-In accesses Salesforce

Note

For extra security, authorizing Salesforce data access for SmartCloud Connect with OAuth is the preferred method – rather than entering your Salesforce login and password directly – because this way you will ensure that your Salesforce password is only kept in your notes and no extraneous services have it stored. Besides, you will not have to re-authorize SmartCloud Connect access to Salesforce data in case you change your Salesforce password.

1. Authorizing SmartCloud Connect to Access Salesforce

  • To authorize SmartCloud Connect to work with your Salesforce data, click the Salesforce logo and then enter your Salesforce username and password or select your previously logged in Salesforce user account (Saved usernames) in the login.salesforce.com OAuth window that appears.
    In the screenshot above, a standard Salesforce login window is shown. Note that this OAuth window may look differently, depending on your Salesforce configuration.

  • To log in to Salesforce Sandbox (an isolated environment with Salesforce data used for testing, learning how to use the CRM, and experimenting with its features), select the Yes, I use Salesforce Sandbox checkbox and specify the sandbox suffix in the box that appears. Then click the Salesforce logo and enter your username and password or select your previously logged in account in the OAuth windows.

  • To log in to your Salesforce Community Cloud (Customer Community or Partner Community) account, select the My Customer/Partner Community checkbox and enter your community URL. Then click the Salesforce logo and enter your username and password or select your previously logged in account in the OAuth window.

2. Entering Your Salesforce Credentials Manually

If you want to enter your Salesforce account credentials manually to be stored in SmartCloud Connect, do the following:
1. On the right-hand side of the page, in the Login box, enter your Salesforce username.

2. In the Password box, enter your Salesforce password.
3. (optional) If you need to submit a Salesforce security token (it was emailed to you after you set up your Salesforce account, or after a password reset), use the corresponding box.
4. If you want SmartCloud Connect to log in to your Salesforce Sandbox, select the Yes, I use Salesforce Sandbox checkbox and enter the sandbox suffix in the box that appears.
5. Click Next to proceed to the wizard’s second step.

Step 2: Mail

Specify Your Mailbox Account

Set up your Office 365 or MS Exchange / Outlook.com account that will be used with SmartCloud Connect. Here, again, either direct authentication with password or OAuth is used.

  • To log in to your Office 365 account, click the Office 365 logo and enter your login credentials in the “Sign in to your account” dialog box that appears.
  • If you are using an on-premises installation of Microsoft Exchange, or your Exchange server is hosted by a third-party provider, or you are using the Outlook.com mail service, click the circle on the right and do the following:

  1. In the E-mail to sync box, enter your email address.
  2. In the Password box, enter the password for your Exchange account.
  3. In some configurations, you may be required to provide your Exchange user name. In this case, please enter it in the User name box. This name usually consists of your domain name followed by a backslash and your account ID (for example, if your domain is “work” and your Windows account ID is “johndoe,” you enter “work\johndoe”).
  4. Usually SmartCloud Connect finds the required EWS endpoint URL automatically, but in case it was not found or you need to enter one manually, select the Do not use Autodiscover… checkbox and enter the Exchange Web Services endpoint URL in the box that appears.

5. Click Next to proceed to the final wizard step.

Step 3: Almost Ready

Select Data Your Want to Synchronize
On the last wizard page, select what record types you want to synchronize – appointments, tasks, or contacts – by toggling the corresponding switch buttons.

Appointments and Tasks

SmartCloud Connect synchronizes appointments and tasks that meet the following criteria:

  • Of which you are the owner
  • Which are not completed
  • Which occurred over the past two weeks or are scheduled for up to four weeks in the future

Contacts

For contacts, you can click Customize and select what kind of contacts you want to be synchronized:

  • All available contacts
  • Only my contacts
  • Only contacts from the specified Salesforce view (list views are views you can create in Salesforce which contain a specific set of contacts). SmartCloud Connect automatically retrieves the list of views available for your contacts so you can pick one that suits you best.

Note

When using a custom Salesforce view, select a view that includes contacts for which you are the owner. Otherwise, new contacts that you will share from Exchange to Salesforce may later be removed (filtered) from Exchange because they do not belong to the selected view.

Record Count Limits
SmartCloud Connect indicates the number of records per record type to be synchronized between your Exchange mailbox and Salesforce. Note that some SmartCloud Connect plans have a limit on the maximum number of synchronized records. Once the limit is reached, SmartCloud Connect will limit the number of records retrieved from Salesforce to your MS Exchange.

Example: Suppose you have 15,000 contacts in Salesforce and your SmartCloud Connect plan allows for up to 10k records sync. If you synchronize only contacts then 10,000 out of 15,000 will be synchronized between Salesforce and Exchange. SmartCloud Connect will retrieve the newest 10,000 contacts based on their creation date.

Once done, click Finish to complete the registration and configuration process. SmartCloud Connect will trigger initial synchronization in the background and install the SmartCloud Connect Outlook Add-In for the compatible email clients.