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How to Install and Run SmartCloud Connect (described for Office 365)

Office 365


If you are a local administrator rolling out SmartCloud Connect for multiple users in your org, you can make use of Add-In mass deployment mechanisms.


Because of Office 365 standard security measures, Office 365 authorization token for SmartCloud Connect must be refreshed every 90 days, or on changing your Office 365 password - you will get a corresponding email notification when that is required. See this article to learn how to do that.

For a description of all available installation (from an .MSI file or a manifest .XML file/URL) and logon (Sandbox, Customer/Partner Community, Single Sign-On) options, please refer to this article.


I. Install SmartCloud Connect Add-In via Installation Wizard

Standard Cloud/Web installation for Office 365.

To quickly install SmartCloud Connect in your Office 365, use the Installation Wizard:


Enable for Office 365 is the recommended installation option. The Download for Outlook (.MSI) option should be used only if (1) you are using MS Outlook 2010 or MS Exchange 2010 or (2) if you will be running the tool in a virtual machine environment like Citrix, or (3) your SCC use scenarios involve MS Outlook Delegated calendars.


2. You will be directed to SmartCloud Connect Add-In’s page on Microsoft AppSource. On this page, click GET IT NOW, enter the email address you use to access Office 365 and sign in using your Office 365 credentials


3. Grant Microsoft permission to use/share your account information with SmartCloud Connect by filling the corresponding checkbox in the dialog that appears and clicking Continue

  4. You will briefly see a redirect window

>>> Click to see a screenshot <<<

Now the Add-In has been installed


After you install the Add-In this way, it will also be added to your MS Outlook (desktop) with the corresponding MS Exchange user account logged in.


Before using the SmartCloud Connect Add-In in MS Outlook Desktop on Windows, please make sure that you have the latest version of MS Edge installed, since it is used to render the SmartCloud Connect Sidebar.


II. SmartCloud Connect logon


SCC logging on is not instant: depending on the number of email messages in your mailbox and items in your calendar it make take several minutes to log on, since on logging on SCC needs to match all your existing correspondence and calendar items with your Salesforce records. That is only performed once per account.

Before you start, please make sure that you have an active Salesforce account and an Office 365 account and you got your login credentials for these services at hand.
After SmartCloud Connect Add-In has been installed in your Office 365, you need to open the Sidebar in MS Outlook and log on to the Add-In.

1. To open the Sidebar:

  • click the Open SmartCloud Connect button in MS Outlook Desktop ribbon

  • or, if you are using or Office 365, refer to this article to learn how to open the Sidebar

  2. Next, log on to SCC Sidebar:

  2.1. Click the Connect to Salesforce button. A browser window with Salesforce OAuth page will open.

  2.2. Enter your Salesforce credentials on the page or select a previously saved account’s username and click Log In.

In the screenshot above, a standard Salesforce login window is shown. Note that this OAuth window may look differently, depending on your Salesforce configuration.


At this point you may also need to confirm this access via Salesforce 2-factor authentication.

  2.3. Now you need to confirm granting SmartCloud Connect permissions to work with Salesforce data, by clicking Allow in the following dialog window:


3. The next setup step to complete before you can use all SmartCloud Connect features is setting up SmartCloud Connect synchronization by authorizing it to access your Office 365 data. Please follow the steps described in this article.


Refer to this article to learn what emails and calendar items you have in MS Exchange/Office 365 will be auto-shared in Salesforce if you enable the corresponding settings (calendar items auto-sharing, emails auto-sharing) after setting up SmartCloud Connect synchronization.


Please note that if step 3 is skipped, you will be able to run and use SmartCloud Connect, except for its functions which are carried out by synchronization.


III. Authorizing Mailbox Access for SmartCloud Connect Sync

SmartCloud Connect works with Salesforce and Office 365 email servers, and each of these systems requires access authentication to be set up for the Add-In to work with their data.

To start using SmartCloud Connect after you’ve added it, on the first start you will need to authorize SCC to access your Office 365 data. Follow the steps below:

1. In SmartCloud Connect Sidebar‘s bottom toolbar Smart Actions, click Observations

2. Click the button Provide Office 365 Access

>>> Click to see a screenshot <<<

3. SCC sync settings page will be opened in your web browser briefly and then you will be forwarded to an Office 365 authentication window

4. Enter your login password in this window and click Sign in


At this point you may need to confirm this access via Office 365 2-factor verification.


5. Confirm SmartCloud Connect access to your Office 356 mailbox data by clicking Accept in the following dialog window that appears. Note that your data transferred via SmartCloud Connect is secured and is never shared or stored anywhere, according to Privacy and Security principles.


IV. (Admins only) Install the Invisible Suite package in Salesforce

To enable the full scope of features offered by SmartCloud Connect several minor adjustments must be made in your Salesforce configuration; the Invisible Suite installation package allows to accomplish that quickly and effortlessly. Please follow the above link for complete information about installation and contents of the package.