How To Open SmartCloud Connect Synchronization Dashboard (Sync Settings)

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Synchronization Dashboard is a configuration tool used to set up SmartCloud Connect sync functioning locally, to get a detailed overview of your SmartCloud Connect usage, and to troubleshoot issues. In the Dashboard, you can:


To open the Dashboard:

  1. Open the SmartCloud Connect Add-In/Chrome Extension in MS Outlook/Office 365.or Gmail
  2. Click the Menu button in SmartCloud Connect Add-In/Chrome Extension and select Sync settings.


When you open the SmartCloud Connect Add-In for MS Outlook/Office 365 for the first time and log in with your Exchange/Office 365 and Salesforce credentials, it automatically starts using these credentials to connect your mailbox to Salesforce and launches the server-to-server synchronization process. You can always change both your Exchange and Salesforce accounts in the sync settings later. Please refer to this article to for more information.


Force SCC Sync

On the Dashboard, to get your data synchronized quickly, you can initiate a sync session ahead of the one-per-30-minutes schedule. To do that:

  • Open Sync dashboard
  • Click Force Sync


The Sync session will not be initiated instantly, but within 1-3 minutes. Additionally, please note that there is a limit on how often Sync forcing can be initiated.


Pause SCC Sync

If you need to pause SCC sync for any reason, you can do that from the Dashboard as well. To do that:

  • Open Sync Dashboard
  • Click Pause


Note that when SCC Sync is paused or suspended due to an error, a number of key SmartCloud Connect features are unavailable. Please refer to this table for more information.