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How to Resolve the Issue When SCC Add-In Icons are Greyed Out

Office 365

If, after installing SCC Add-In in MS Outlook, the “Open SmartCloud Connect” icon and other associated icons in MS Outlook ribbon are greyed-out, unclickable, or unresponsive, that is most probably caused by a conflict with a COM (Component Object Model) MS Office add-in, e.g. Adobe PDFMaker Office COM addin, installed locally on your PC.

Microsoft prioritizes COM add-ins over web Office add-ins. As a result, MS Outlook disables the SCC Add-In when a conflict is detected. More information about that be found on Stack Overflow.

If this is happening to you, to be able to use SmartCloud Connect, try removing the unused COM add-ins from your MS Outlook setup. If this is not possible, you might consider using the Desktop/MSI implementation of SmartCloud Connect.