How To Install SmartCloud Connect on Mobile Devices

Mobile Office 365

Important

Presently, due to a limitation in MS Outlook Mobile, the Add-In can only be used in MS Outlook for Android or iOS with Office 365/Office.com mail accounts, and not with MS Exchange accounts. However, MS Exchange accounts data can be exchanged with Salesforce using SmartCloud Connect synchronization (through auto-sharing or the custom “Salesforce Emails” folder).

Note

SmartCloud Connect is not a stand-alone Android or iOS application, it is an add-in installed in mobile implementations of MS Outlook.

 

How to install SmartCloud Connect Add-In in MS Outlook for iOS

Tip

Refer to this article to learn how to use the Add-In in MS Outlook for iOS.

  1. Install and set up MS Outlook for iOS and on your iOS device, if you do not have it installed

  2. If you installed the Add-In in your MS Outlook/Office 365 account previously, it will automatically appear in your MS Outlook for iOS after you log in to this email account. Otherwise follow the steps below to install the Add-In:

2.1. Swipe left to right in MS Outlook for iOS interface

>>> Expand to see Step 2.1 <<<

2.2. Tap the Gear (Settings) button in the lower left corner of the modal window that appears

2.3. Scroll down to locate Add-ins under Connected Apps and Add-ins in the Settings window and tap on this item

>>> Expand to see Step 2.3 <<<

2.4. Scroll down to locate SmartCloud Connect for Salesforce and tab on the Plus (Add) button next to it

>>> Expand to see Step 2.4 <<<





Important

3. Refer to this article to learn how to prevent sharing of your new created personal contacts saved in iPhone with Salesforce caused by iOS Contacts app’s default behavior.

 

Uninstalling the Add-In from MS Outlook for iOS

To uninstall the Add-In from your MS Outlook for iOS, follow the same steps as described above and uncheck the box next to SmartCloud Connect for Salesforce at the final step. Note that this action will remove the Add-In from the corresponding MS Exchange/Office 365 account, thus making it unavailable in your desktop MS Outlook or browser-based Outlook on the web; however, SmartCloud Connect MS Exchange ↔ Salesforce synchronization will keep going.

 

How to install SmartCloud Connect Add-In in MS Outlook for Android

Tip

Refer to this article to learn how to use the Add-In in MS Outlook for Android.

  1. Install and set up MS Outlook for Android on your Android device, if you do not have it installed

  2. If you installed the Add-In in your MS Exchange/Office 365 account previously, it will automatically appear in your MS Outlook for Android after you log in to this email account. Otherwise follow the steps below to install the Add-In:

2.1. Tap the (Menu) button in the upper left corner of MS Outlook for Android interface

2.2. Tap the Gear (Settings) button in the lower left corner of the modal window that appears

2.3. Scroll down to locate Add-ins under Connected Apps and Add-ins in the Settings window and tap on this item

2.4. Scroll down to locate SmartCloud Connect for Salesforce and tab on the Plus (Add) button next to it

Uninstalling the Add-In from MS Outlook for Android

To uninstall the Add-In from your MS Outlook for Android, follow the same steps as described above and uncheck the box next to SmartCloud Connect for Salesforce at the final step. Note that this action will remove the Add-In from the corresponding MS Exchange/Office 365 account, thus making it unavailable in your desktop MS Outlook or browser-based Outlook on the web; however, SmartCloud Connect MS Exchange ↔ Salesforce synchronization will keep going.