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Handling of MS Exchange Aliases on Processing Emails and Calendar Items

Office 365

Many sales reps and other professionals commonly use Email aliases in their business correspondence, which results in different email addresses being used for communicating with different contacts. Additionally, this concerns their business meeting activities carried out over MS Outlook calendar as much as their email communication.

SmartCloud Connect manages your and your colleagues’ (other users in your Salesforce org) MS Exchange/Office 365 aliases automatically, so you do not need to worry about matching your own and your colleagues’ email address aliases set in Salesforce records with addresses used in your communication threads or registered as scheduled meetings’ Attendees. The lists of active aliases are retrieved from your MS Exchange/Office 365 on SmartCloud Connect activation or when you change your email credentials; it gets automatically updated once a week.

At the same time, please note that when your business contacts are added to your CRM via SCC, every record is based on one specific email address. Therefore, any alias email addresses used by your contacts will be viewed by SCC as new unresolved entities - however, the Add-In will display related records based on data in the email’s signature and the email domain.