How to Resolve Firewall Issues to Get SmartCloud Connect Running¶
Some network environments are locked down via a Firewall and allow connecting only to whitelisted IP addresses from within their corporate networks.
The table below lists SmartCloud Connect resources IPs which must be whitelisted in your local firewall settings for inbound/outbound connection.
|Source||Destination||Port / Protocol||Details|
|End users’ devices||[outgoing connections]
|443 / HTTPS||SmartCloud Connect Synchronization connections (MS Azure infrastructure)|
|Users’ Exchange server
Users’ Salesforce account
|443 / HTTPS||SmartCloud Connect connections required for emails and calendar items syncing|
|End users’ devices||sfdclivemailapp-invisiblecrm.azurewebsites.net
|443 / HTTPS||Required Invisible.io resources|
|End users’ devices||maxcdn.bootstrapcdn.com
|443 / HTTPS||Auxiliary CDN, API, and other resources used by SCC Add-In|
|End users’ devices||*.salesforce.com
|443 / HTTPS||If you face issues with opening SmartCloud Connect Sidebar, Sync management dashboard, Customization page, or SCC Admin panel, also add these resources to the whitelist of your firewall (or proxy server)
These are required Salesforce, Microsoft, wizards rendering, and other relevant resources
In addition, in some Orgs Salesforce logging in and data access are restricted by a set IP addresses range. If you cannot log in to Salesforce via SmartCloud Connect, make sure that the above listed IP addresses are included in Login / Trusted IP ranges of your Salesforce account or Org. Please find more info on how to manage them in this official Salesforce blog or official documentation regarding Login IP ranges and Trusted IP ranges.