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SmartCloud Connect Desktop (MSI) and Cloud (Web) Implementations Compared

Office 365

Besides the differences in deployment summarized in this table, SmartCloud Connect Desktop (.MSI) and Cloud (Web) versions have minor differences in their feature sets.

Desktop (.MSI) features not present in the Cloud (Web) version:

  • SmartCloud Connect Sidebar can be pinned (fixed for auto-opening) in all versions of MS Outlook
  • Delegated calendars support:
    • Sharing events through SmartCloud Connect Sidebar
    • Sharing time slots / availability from a delegated calendar
  • MS Outlook 2010 support
  • MS Exchange 2010 support
  • Minor limitation: requires periodic re-signing in to Salesforce (once every 2-3 days depending on local security settings)
  • The Log a Call icon placed in Smart Actions instead of the Share calendar availability icon

Cloud (Web) version features not present in the Desktop (.MSI) version:

  • Requires no installation, just needs to be enabled in MS Exchange web admin panel
  • Works in Outlook for Mac, or in or Office 365 opened in a browser
  • Native mobile Add-In support in Outlook for iOS or Android
  • Not compatible with MS Outlook 2010
  • Allows inserting files as MS Outlook item attachments when creating new email or calendar items
  • Salesforce sign-in should only be done once
  • Suggestions on creating new Tasks / Events based on key phrases retrieved from message body are displayed in Smart Actions bar > More… > Observations.
  • Minor limitation: SmartCloud Connect Sidebar can be pinned (marked for auto-opening when an email is selected in the Inbox, Sent, or Salesforce folder) in MS Outlook versions 16.0.7600.XXXX and higher (insider Fast track) or 16.0.7900.XXXX and higher (regular build) available in Click-to-Run editions, such as MS Office 365
  • Tracking of addresses listed in an email’s BCC field by Initial Search can only be enabled in the Cloud (Web) implementation of SmartCloud Connect