SmartCloud Connect Return on Investment (ROI), Usage Efficiency, and User Setup Status Tools


SmartCloud Connect saves up to 160 seconds per 1 email/invite, or 190 sec with Appointment scheduling. These values are based on our detailed case studies, best practices of our partners and customers, as well as in-house research.

In the latest SmartCloud Connect updates, the Enterprise customers can make use of the new SmartCloud Connect Admin panel feature, the ROI (Return on Investment) dashboard. The tools it includes provide useful insights on SmartCloud Connect’s overall effectiveness based on actual Add-In/Chrome Extension use data and other indicators specific to your company, as well as practical hints on improving its effectiveness further by enabling of all its functions for all end users involved.

Factors for decision-making and SCC usage optimization you can learn from the ROI dashboard:

  • SmartCloud Connect overall use statistics in your company
  • Figures reflecting work time and money saving contributed by SmartCloud Connect
  • The extent of completeness of SmartCloud Connect setup among the users
  • Hints for further SCC use efficiency improvements
  • Potential scope of expansion of SmartCloud Connect use in your company


SmartCloud Connect Efficiency Dashboard (the ROI Study Admin panel tab)

Avg. annual salary of a SCC user: A customer-specified value: a sales rep’s / other relevant specialist’s average yearly wage in your company. Note that none of these parameters are shared or used anywhere outside of this ROI calculation.

Est. profit from automating “monkey job” data entry: After all parameters are set, you will see the net amount (calculated for all SCC users together) of money and time that SCC saves your company weekly and yearly, based on specified values and actual SmartCloud Connect usage data in your Org.

Annual SmartCloud Connect subscription cost: A customer-specified value: how much your company pays for SmartCloud Connect annually.

The ROI indicator at the bottom of the pane shows the actual SmartCloud Connect profitability ratio calculated for your company that can guide you in improving the tool’s use efficiency.

Records created/updated in Salesforce: Actual data, how many business records on average were created or updated over selected time period by a Sales rep (or another relevant specialist) via SmartCloud Connect vs. directly in the CRM.

Records created by SCC users; Records updated by SCC users: Detailed data: total records created by your Sales reps or other specialists via SCC and directly in the CRM over the period you selected, sorted per record category.


In the latest SCC updates the ROI Study page also displays the number of Contacts and Leads auto-created in Salesforce by SmartCloud Connect.


SmartCloud Connect Users Status Dashboard (the Health Status Admin panel tab)

Provisioning status: This graph displays the ratios of CRM users in your Org with regard to their SmartCloud Connect use status.


Clicking on numbers in the dashboard will bring you to the Users tab, so you can monitor and fix their sync setup.

Sync status: This graph displays the ratios of SmartCloud Connect users in your Org with regard to their SCC sync use status. Click on a user category to view specific users.