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Supported Email Clients for MS Exchange 2013, 2016, 2019

Please find the list of compatible email clients below. Note, it’s recommended to update your email client to the latest version for the best experience with SmartCloud Connect.

Email Client Supports Sync Supports Sidebar Add-In
Microsoft Outlook 2010**, 2013, 2016, 2019 for Windows Yes Yes+Pin*
Microsoft Outlook 2016, 2019 for Mac Yes Yes
Outlook app for iOS, Outlook app for Android Yes*** No***
Any other desktop or mobile client 
that can be connected to Microsoft Exchange 
and supports folders and/or categories, e.g. iOS Mail App
Yes No

* What does ‘Yes+Pin’ mean? the Add-In’s Sidebar can be ‘pinned’, that is, set to open automatically for relevant items you select, so you will not need to open it every time when browsing emails or meetings in your email client.
** MS Outlook 2010 is compatible only with the Desktop (.MSI) implementation of SmartCloud Connect
*** Presently, due to a limitation in MS Outlook Mobile, in MS Outlook for Android/iOS the Add-In can be used with Office 365/ accounts only. However, your data can be exchanged with Salesforce using SCC sync (through auto-sharing or the custom “Salesforce Emails” folder).


If your email client is Microsoft Outlook for Windows, please make sure Internet Explorer 11 is installed in your system because it is used to render the Sidebar in Outlook.


Since SmartCloud Connect is a cloud solution, if used in, it can run in a browser. Please check browser’s compatibility and update your browser to the latest version for the best experience with SmartCloud Connect.

Browser Support
Chrome Full
Internet Explorer 11 Full
Safari (incl. the iOS version) Full
Android Mobile browser Full
Internet Explorer 10 Compatible
Firefox Compatible
Opera Compatible
Internet Explorer 9 or lower No