Tracking Customer Engagement (Classic view)

For every sent email, you can track who, where and when opened it.

To track the email, do the following:

  • In the SmartCloud Connect Add-In/Chrome Extension, while composing an email, click the Magic Pixel button.

  • When someone reads your email, you can click the Magic Pixel button again and see who and where opened it.

Note

SmartCloud Connect track opens only from IP addresses which are different from the sender’s IP address.