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How to Resolve Firewall Issues to Get SmartCloud Connect Running

Office 365

Some network environments are locked down via a Firewall and allow connecting only to whitelisted IP addresses from within their corporate networks.

Here is the list of SmartCloud Connect resources IPs which should be whitelisted in your firewall settings for inbound/outbound connection:

  • 23.96.0.52
  • 168.62.168.28
  • 23.96.56.117
  • 23.96.57.61
  • 23.96.59.48
  • 23.96.56.108
  • 23.96.62.164
  • 23.96.59.35
  • 40.117.137.136
  • 13.68.195.227
  • 13.68.192.27
  • 13.68.196.48
  • 104.45.152.13
  • 13.68.196.39
  • 13.68.196.115
  • 13.68.194.79
  • 40.87.9.247

Note

All listed IPs are guaranteed to be secure, according to our privacy and security policies.

Additionally, sometimes Salesforce logging in and data access is restricted by an IP addresses range. If you cannot log in to Salesforce via SmartCloud Connect, make sure that the above listed IP addresses are included in Login / Trusted IP ranges of your Salesforce account or Org. Please find more info on how to manage them in this official Salesforce blog or official documentation regarding Login IP ranges and Trusted IP ranges.

Finally, if you face issues with opening SmartCloud Connect Sidebar, Sync management dashboard, Customization page, or SCC Admin panel, please add the following resources to the whitelist of your firewall (or proxy server):

SmartCloud Connect resources:

  • sfdclivemailapp-invisiblecrm.azurewebsites.net
  • sfdc-live-desktop-invisible.azurewebsites.net
  • *.invisible.io (all subdomains of invisible.io)
  • *.invisiblesolutions.com (all subdomains of invisiblesolutions.com)
  • smart.sf.invisiblesolutions.com

External CDN resources:

  • maxcdn.bootstrapcdn.com
  • appsforoffice.microsoft.com
  • fonts.googleapis.com
  • code.jquery.com
  • fastcdn.org
  • cdnjs.cloudflare.com
  • cdn.jsdelivr.net
  • ajax.googleapis.com
  • az416426.vo.msecnd.net
  • cdn.mxpnl.com

Salesforce, Microsoft, API, feedback, tutorial, and other resources involved:

  • *.salesforce.com
  • dc.services.visualstudio.com
  • static2.sharepointonline.com
  • ajaxhttpheaders.appspot.com
  • logo.clearbit.com
  • autocomplete.clearbit.com
  • api.genderize.io
  • api.ipify.org
  • tag.getdrip.com
  • static.userguiding.com
  • api.userguiding.com
  • ust.userguiding.com