All purchases for SmartCloud Connect ordered from Avora Holdings, Ltd, Delaware Corporation (d/b/a Invisible Solutions) are final once the Subscription period has been started for the customer.
We offer a 30-day free evaluation trial to ensure that the product meets your requirements and provides necessary functionality for your environment. The evaluation period can be extended upon customer’s request which should be sent by e-mail to: [email protected]
We require 14 days cancellation notice prior to your subscription renewal date, otherwise, your subscription will be renewed for additional year for all users on the account with no possibility of a refund.
If your purchase was made through a third-party merchant such as a reseller, then this merchant’s refund policy applies to your order. We will not issue refunds for purchases made through a third-party merchant.