SmartCloud Connect vs Salesforce Inbox (Free and Paid): Product Comparison
Devil dwells in details
Introduction
Meet the comparison table of major features showcased by SmartCloud Connect and 2 Salesforce solutions. This comparison table will empower you to compare pros and cons and make informed decisions on selecting the best solution for your specific purpose.
Community licenses
Feature / Ability
SmartCloud Connect
Salesforce Inbox
(Free / Paid)
Salesforce Community license support
Synchronization
Feature / Ability
SmartCloud Connect
Salesforce Inbox
(Free / Paid)
Auto save Emails and Events
Basic
Sync Contacts
Basic
Sync Calendar
Basic
Sync attachments
Sync tasks
Rule based sync, filters, blacklists
Auto-create new Contacts or Leads
Sync large amount of Outlook items (over 10k)
Business Records Management
Create, View and Edit Salesforce records
Create new Salesforce custom objects
Basic
Data prefilling when creating new Salesforce records
View Salesforce custom objects related to email /event context
Link custom objects to Salesforce records
View Salesforce record details and activity history
Open objects in Salesforce from side-panel
View list of related Opportunities
View list of related Cases
Emails
Manually link email to any existing Salesforce object
Select email threads to auto log all future emails to Salesforce
Support of email templates
Blacklist email domains that do not get saved to Salesforce
Crop email body thread
Email scheduling
Developing
/
Track email opens (when, location)
Edit email data while saving it to Salesforce
Select email attachments to be saved to Salesforce
Basic
Attach a file from SFDC when composing new email
Save historical email data as .eml file to Salesforce and other cloud storages
Calendars
Advanced Recurring meeting sync
Basic
Insert Salesforce fields data into Outlook event description
Send meeting time slots
/
Full support for Delegated Calendars
Personal booking page with all available time slots
Bi-directional sync of meeting attendees
Rule-based auto saving of appointments to invited and attending Leads, Contacts and Opportunities in Salesforce
Customization
Ability to add custom fields to view/edit from Outlook
Ability to customize standard objects look and feel in Outlook
Basic
Ability to customize custom objects look and feel in Outlook
Basic
Create limitations on user customization options
Robust customization settings migration/import
Tailor Add-In quick actions available in Outlook toolbar
Department and user specific customization profiles
Basic
Search
Search standard Salesforce objects in the sidebar
Search custom Salesforce objects in the sidebar
Basic
Apply custom filter when searching
Search through specific fields of a record
Preview object details in search results
Basic
Deployment Options
Cloud, shared-tenant instance
Cloud, dedicated-tenant instance
Private Cloud (Azure stack)
Private collocated servers
On Premises
Office Store, enablement for a group of AD users
Installation using a custom manifest file and a custom AD App
Mobile experience
SmartCloud Connect
Salesforce Inbox
(Free / Paid)
Native Outlook
Extra App to install