Supported email clients for POP or IMAP Servers

Email Clients

Please find the list of compatible email clients below. Note, it's recommended to update your email client to the latest version for the best experience with SmartCloud Connect.

Email Client Supports Sync Supports Sidebar Add-In
Microsoft Outlook 2010, 2013, 2016 for Windows Yes** Yes+Pin*
Microsoft Outlook 2016 for Mac Yes** Yes**
Microsoft OWA Native App for iOS or Android Yes** Yes**
Outlook for iOS Yes** Yes**
Any other desktop or mobile client 
that could be connected to Microsoft Exchange 
and supports folders and/or categories
Yes** No

* What does 'Yes+Pin' mean? Sidebar Add-In could be 'pinned', so you do not need to reopen it each time browsing different emails or meetings in your email client.

** You need to connect your POP/IMAP account with any 365 account to use this functionality. Don't worry - your email address won't be changed to, you'll still use your current POP/IMAP-driven email address. Here are the quick steps:

  1. Create 365 account or use any existing one you have access to.
  2. Connect your POP/IMAP account to this 365 account using this instruction from Microsoft.
  3. Add 365 account to email client where you want to use Add-In.
  4. Enable Add-In for 365 account. 'Installing SmartCloud Connect Outlook Add-In' section of this KB article has more info about this.


Since SmartCloud Connect is cloud solution, it uses a browser to render its user interface. So, please check browser's compatibility and update your browser to the latest version for the best experience with SmartCloud Connect.

Browser Support
Chrome Full
Internet Explorer 11 Full
Safari (Including iOS version) Full
Android Mobile browser Full
Internet Explorer 10 Partial
Firefox Partial
Opera Partial
Internet Explorer 9 or lower No

Note: If your email client is Microsoft Outlook for Windows, please check Internet Explorer version because it renders the Sidebar Add-In in Outlook.

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