Customer Service

5 Motivation Tips For Sales Managers: An Approach That Works

Sales team is the driving force of every company. Yet, sales professionals are also the ones with the highest rate of staff turnover. Below are some practical tips on motivating your sales team and alleviating work-related stress. Before we proceed, an important question to ask is why would you need some additional motivation for your [...]

Salesforce We Cannot Imagine: 4 Unforeseeable MVPs Predictions for 2018 & Beyond

Fresh, powerful and unexpected. In our connected economy, these three words defy progress. Yet, so much on everything from the impact of AI on business operations to all the Big Data powered decisions we land on everyday, are starting to come up as inapplicable buzzwords. With all the astonishing intensity of talk about cognitive and [...]

AI for Salesforce: Top 5 Things It Can Have Extended

Implementing artificial intelligence in business is already said to be the beginning of the fourth industrial revolution that’s going to bring in perceivable changes into workflows. Businesses are actively using machine learning technology to improve their productivity and revenue, and looks like it won’t take long before we won’t be able to imagine our everyday [...]

Dreamforce’ 17: 48 Hours of Innovation at a Glance

It’s hard to believe that Dreamforce 2017, one of the most renowned and anticipated events in the IT world organized by Salesforce, is over. Our team headed by our CEO, Vlad Voskresensky, was proud to present SmartCloud Connect at the biggest software conference across the planet (171,000 attendees and over 10 million online viewers from [...]

Meet the Unique Calendar of Salesforce Community Events for 2018

We love Salesforce, and we strive to keep abreast of its latest developments and updates. What can be a better way to stay in the know than connecting with experts and enthusiasts, share expertise, learn new tips and tricks by participating in numerous Salesforce events? In order not to miss any of them, we have [...]

6 Practical Cases to Radically Reimagine AI-Driven Sales, Marketing and Customer Success

The issue of Artificial Intelligence that is very hot today was raised back in 1950, when the famous Turing test was devised. In essence, a computer’s task was to imitate human responses in communication with a human to the degree that the person couldn’t tell they had been interacting with a machine. Today, AI software [...]

SmartCloud Connect for Salesforce Announces the First Install-less client for Android, unveils Invisible.io

Mountain View, CA. — September 28th, 2017 — SmartCloud Connect by Invisible.io, a leading five-star rated AppExchange and Microsoft Office Store, enterprise-class cloud integration and automation platform, announced today its premier install-less actionable, AI-data driven, reinforced release for Salesforce in Microsoft Outlook on Android. With this update, SmartCloud Connect now provides full access to the [...]

[App Review] Smart Cloud Connect – Transforming Mailbox into a High-End Business Hub

Having to fumble with number of clicks – (1) when in a hurry; (2) when an important idea pops up; or (3), god forbid, when in the midst of an important negotiation with a premium client – is one of the major pet peeves of most Sales representatives. Is it a surprise then, that the [...]

Why is Email Integration Essential for Service Teams?

Are you getting the most out of your email program? Does it do what you want it to do? Can you imagine working without it? For a long time, customer service was delivered through the phone. Those who answered these phone calls were no more than ‘operators’. They answered calls and processed returns and exchanges. [...]

How to – Use Calendar availability and avoid ping-pong while planning your meetings.

How often have you been faced with situation when you schedule a meeting trying to offer time slots that will suit all participants again and again? Do you recall how tough it was? How many iterations does this usually take? Have you ever thought about how you can avoid this nightmare? SmartCloud Connect has added [...]