Setting Up SCC Sync via Impersonation & Configuring User Mailboxes

Office 365

MS Exchange/Office 365 Impersonation is used in scenarios when a single admin service account is used to access and manage many end user accounts, to view or adjust their settings or perform various actions on these accounts’ behalf. In SCC setup context, Impersonation allows to automatically activate SmartCloud Connect synchronization for all relevant email accounts in an Organization in bulk, via an impersonating MS Exchange service account.

While Impersonation requires performing a sequence of configuration steps on Exchange server side by the local Admin (documented in detail in this article), it has the following benefits:

  • No need for every SCC user to enter one’s Exchange/Office 365 mailbox credentials on SmartCloud Connect setup. Instead, multiple users’ credentials are set up once, by the local Admin.

  • The end users don’t need to go to SmartCloud Connect settings and update the access password after mailbox password change.

  • Mailbox connectivity is established and monitored entirely by the Admin, removing any associated actions from the end users.


Setting up SCC Sync for multiple users via Exchange/Office 365 Impersonated Access

1. Open MS Exchange or Office 365 Admin center. Refer to the following articles to learn how to do that:


2. Create an MS Exchange/Office 356 service account and assign it Impersonation permissions using the following step-by-step guides:


3. Set up an Organization containing all relevant user mail accounts:

    3.1. Log in to SmartCloud Connect Admin panel (the Admin credentials are provided by Invisible support team)

    3.2. Create an Organization in SCC Admin panel [optional; for enterprise customers not fully provisioned by Invisible CSM team]

    3.3. Add all relevant user accounts to the created Organization [optional; for enterprise customers not fully provisioned by Invisible CSM team]


4. Proceed to the instructions below to bulk-activate SCC Sync for all relevant email accounts


Configuring SCC Sync Access to User Mailboxes

To bulk-activate or renew SCC Sync access for an Organization consisting of email accounts entitled to use SmartCloud Connect:

    4.1. Go to the Organizations tab and select the needed Organization, open the Email Configuration subtab

    4.2. In the Mailbox Access Type drop-down list, select Microsoft Exchange Impersonation mailbox access type

    4.3. In the Account Logon field, enter the Impersonating account’s name (email address)

    4.4. In the Password field, enter the Impersonating account’s password


5. In the Exchange Web Services (EWS) URL field, enter the EWS URL used in your MS Exchange


6. Click Check Users Exchange Impersonated Access to make sure the procedure was successful


7. Click Save


To check your Impersonation service account: open this Microsoft connectivity tests page and run the test Service Account Access (Developers)