How to Work with Activities in SmartCloud Connect

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SmartCloud Connect allows you to work directly and efficiently with Salesforce Activities – emails, tasks, follow ups, calls, events associated with any selected record.

Tip

Also refer to this article to learn how to view Activity History from an opened record card.

Besides sharing emails or events in Salesforce or creating events via Meeting Scheduler there are more ways to create a Salesforce Task or Event activity in SmartCloud Connect: by using the + (Add) button in the Sidebar’s header or by hovering over the Activities Timeline tab and clicking the ••• button that appears on the right-hand side of the tab.

Your future and past Task and Event activities are listed under the Activity Timeline tab and you can quickly view any activity’s details and browse through associated records by clicking the > (Expand) icon next to it:

A related convenience of use feature: clicking on the green checkmark circle next to a record in the Sidebar instantly opens the latest linked activity’s details.

 

Activities Filter

You can choose what activities will be displayed in the tab by clicking the Filter icon and selecting corresponding radio-buttons.

In the left-hand set of radio-buttons, you can select Activities status to be displayed: Open, Past, or Overdue

In the right-hand set, you can select Activities time span to be displayed: next 7 days, next 30 days, or All activities

Note

If you click on the green checkmark while working on an Email or Event in Compose mode, the latest associated Activity will not be opened instantly and you will see the notification “Send this {email/event} to see saved activity in Salesforce. Typically it takes 10-15 minutes to appear.” However, if the event has already been saved to Salesforce, the activity will open immediately. In SmartCloud Connect desktop (.MSI) implementation, if you click the green checkmark while editing an event, there will be another notification: “This event will be associated to {object’s type and name}. Typically it takes 10-15 minutes for this change to appear in Salesforce.

 

Working with Follow-ups

You can quickly and easily create and manage Salesforce Follow Up tasks via SCC

1. Find the business record that you want to create a Follow Up for in SCC Sidebar and hover mouse over its object type icon

Alternatively:

  • find the business record that you want to create a Follow Up for in SCC Sidebar
  • Click > to expand the record’s detailed card
  • Click the New Follow up icon in the upper left part of the card

2. In the dialog that appears, fill in the Follow up Task’s details: Assigned To, Subject, Due Date Only, Priority, Status, Name (WhoIs linking), Related To (WhatIs linking), Description

3. Click Create in the bottom right corner of the dialog